Top Wolf Nutrition Returns Policy
Thank you for choosing Top Wolf Nutrition! We are committed to providing you with high-quality products that support your health and wellness goals. If you need to return a product, please review our Returns Policy below to ensure a smooth process.
Return Eligibility – Time Frame: Returns must be requested within 30 days of receiving your order. – Condition: Products must be in their original, unopened, and unused condition. For health and safety reasons, we cannot accept returns on products that have been opened or used.
– Proof of Purchase: A receipt or proof of purchase is required for all returns.
How to Initiate a Return
1. Contact Us: Reach out to our customer service team at info@topwolfnutrition.com with your order number and the reason for your return.
2. Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions for returning your product.
3. Prepare Your Return: Pack the product securely in its original packaging. Include the RMA number and a copy of your receipt inside the package.
4. Return Shipping – Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a Top Wolf Nutrition error (e.g., incorrect or defective product). – Shipping Carrier: We recommend using a trackable shipping service or purchasing shipping insurance for returns. Top Wolf Nutrition is not responsible for lost or damaged returns.
5. Refund Process – Inspection: Once we receive your return, our team will inspect the product to ensure it meets our return criteria. – Processing Time: Refunds are typically processed within 7-10 business days after we receive and inspect the returned product. – Refund Method: Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for the refund to appear on your account statement depending on your financial institution.
6. Exchanges We do not offer direct exchanges. If you would like a different product, please return the original product for a refund and place a new order for the desired item.
7. Defective or Incorrect Products If you receive a defective or incorrect product, please contact us immediately at info@topwolfnutrition.com. We will arrange for a replacement or refund at no additional cost to you.
8. Contact Us For any questions or concerns regarding our Returns Policy, please contact our customer service team: – Email: info@topwolfnutrition.com – Phone: (818) 968-6010 (Monday – Friday, 10 AM – 7 PM PST) – Address: Top Wolf Nutrition Returns Department, 18565 Soledad Canyon Rd. Suite #310 Canyon Country CA 91351 8.
Changes to Policy Top Wolf Nutrition reserves the right to update or modify this Returns Policy at any time. Please review this page periodically for any changes. We appreciate your understanding and cooperation.
Thank you for being a valued Top Wolf Nutrition customer! — Feel free to adjust any specifics or add additional details that may be unique to your business or customer needs.