TERMS:

THANK YOU FOR CHOOSING TOP WOLF NUTRITION. WE ARE GLAD TO HAVE YOU AS ONE OF OUR CUSTOMER, WE WANT TO MAKE OUR TERMS OF USE AS SIMPLE AND EASY TO UNDERSTAND AS POSSIBLE.
 

RETURNS

You are free to return a product for exchange or credit at any-time within 10 days of the date of purchase, with the exception of items that show neglect, wear or use.  Before sending anything back, please contact your sales person to obtain an RMA#.   Go to the My Accounts section and  -Download- the returns form, email or fax that form to your sales person with the description of your return and follow the instruction.   

After 10 days we require a 25% restocking fee for any returns to cover freight and handing fees. At this point you are responsible for the inbound and outbound shipping charges. 

 

WARRANTY

We work very closely with all our suppliers and go to great lengths to carry only the highest quality products, every item in our site is covered by this warranty.

“If the product you receive doesn’t make you smile, simply return it for a replacement or credit.”

 

SHIPPING

We use USPS, FEDEX and UPS for all our shipping needs, on all order shipped within the USA including Alaska and Puerto Rico.

Sorry, we don’t ship outside the USA 

 

OFFICE HOURS

Monday through Friday PST 10am to 7pm

Phone (818) 968-6010    

Email  info@topwolfnutrition.com

 

If you have an order that requires to arrive on a specific date, we do have expedited shipping options, but would prefer that you contact us first to make sure we can meet your deadlines. 

 

CANCELLATIONS

Yes you can cancel an order at any time by contacting us, however if your order was already shipped, we cannot refund or cancel your order until it arrives back to our office. (you will be responsible for the cost of shipping outbound-and-inbound plus 15% restocking).

 

CUSTOMER SATISFACTION

We are absolutely very excited that you chose TWN for your wholesale supply needs, and want to do whatever we can to ensure that you return to our website, it is because of you that we exist and cannot thank you enough for being here right now.

We are listening, if there is anything we can do to improve our service please don’t hesitate to let us know, we’ll love to hear from you;  Contact Us